Management

Lead with Confidence

Lead with Confidence

Leadership is a funny thing and honestly, most “leaders” or managers of people get it completely wrong. We have this vision of a leader in our society of these hard-nosed,hard-charging, yelling and screaming “get it done” type people. These are called the Heroic Leaders and these are the leaders we have learned about since school … Read more

IS IT POSSIBLE TO BUY A GOOD/CHEAP (INSERT PRODUCT HERE)?

Is it possible to buy a GOOD/CHEAP (Insert Product Here)?

If you spend any time on the industry message boards or Facebook groups, the overwhelming theme for most people’s questions about equipment or supplies revolves around “I got the cheapest press I could find”, or “what do you think about this cheap ink?”. Unfortunately engaging in a conversation about the “cheap” item will end up poorly, and there will be someone who has made it “work”. I tend to move along and just worry that we will have another person in our industry who is going to struggle to create a successful business long term.

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Hiring New Employees

Hiring New Employees

Hiring new employees is probably the hardest thing any small business will ever do. Attracting the right employees and retaining them is as important if not more than attracting and retaining customers. These employees not only will be interacting with you and the rest of your staff, they will also be interacting with your customers and other stakeholders, so finding the right fit at all levels of jobs in your company is crucial. Yet, the act of hiring new employees is many times and after though and just something that is done when you absolutely need help. Here are a few tips:

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My Take on Proper Customer Service

My Take on Proper Customer Service

In the past, I had written a blog about how to NOT perform customer service and gave some examples of large companies that in my opinion didn’t have customer service perfected yet. Unfortunately many companies big and small struggle with proper customer service daily. There is a fine line between potentially hurting your business and offering top of the line customer service. You have to remember, your company must be in business to actually offer customer service so you can’t just give into everything. But that is not really what it is all about anyway, and typically most customers and businesses can have a great partnership and work together to solve any challenge. Here are 3 quick tips for achieving the best customer service your company can offer.

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Successfully Launching

Successfully Launching

Today is all about celebrating! It’s about being excited and looking forward to our successes. Having your own business is fun and rewarding, but will also challenge you in more ways than you could ever know. Which in turn will make you a better person.  Those of you that have kids, will understand the similarities … Read more

Growing Business Plan Development Group Giving Away Echo Dot

Growing Business Plan Development Group Giving Away Echo Dot

Small Business Saturdays – an online broadcast hosted by Aaron Montgomery – has launched a free five-part video series designed to empower small businesses owners and help them develop their own business plans using the latest expert marketing techniques. The five free videos are now available at: aaronmontgomery.info/businessplan and come with a chance to win … Read more

Using the Sandwich Method to Deliver Info

Using the Sandwich Method to Deliver Info

At 40 plus years old, the memories I have from my days in high school have become more nostalgic and faded. There are many life lessons I learned during that time period of my life, some that I still use today, such as something I learned at a D.A.R.E. Program in our high school gym.

Back in the late 80s and early 90s, the D.A.R.E. program brought police officers to tell us kids in school the danger of drugs. I was a pretty straight-laced goofy kid and too scared to try any type of drug, so this program didn’t really speak to me. BUT there was one thing that they said during the program that I still use today, the Sandwich Method.

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How to Keep Meetings on Track

How to Keep Meetings on Track

In an earlier blog, we talked about keeping your teams connected and discussed the need to have meetings, formal or otherwise to be able to keep the team connected. For most of my professional career I have been lucky enough to always work with relatively small businesses. It’s just the type of person I am. I … Read more

Connecting Your Team

Connecting Your Team

You must connect your team! The other day while I was waiting in line at the security checkpoint for my flight, my co-worker made a very good point about the seeming lack of communication between the airline and the TSA. The airlines know exactly how many people they have coming to the airport for a flight … Read more