Customer Service

My Take on Proper Customer Service

My Take on Proper Customer Service

In the past, I had written a blog about how to NOT perform customer service and gave some examples of large companies that in my opinion didn’t have customer service perfected yet. Unfortunately many companies big and small struggle with proper customer service daily. There is a fine line between potentially hurting your business and offering top of the line customer service. You have to remember, your company must be in business to actually offer customer service so you can’t just give into everything. But that is not really what it is all about anyway, and typically most customers and businesses can have a great partnership and work together to solve any challenge. Here are 3 quick tips for achieving the best customer service your company can offer.

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Stop the They

Stop the They

In my nearly 20 years being involved with sales, marketing and technical support, I have been fortunate to work with a wide variety of folks who are both really good and really bad at customer interactions. I have observed many of them (including myself) and have come to discover that there is one key word that people dealing with customers should really REMOVE from their vocabulary. By removing this word, those individuals were able to more smoothly interact with customers and resolve issues quickly. 

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Customer Service – How to do it right!

Customer Service – How to do it right!

It would be great if providing good customer service was something that came naturally, but the truth is, it takes training and personal motivation to meet the customer needs. A company should make customer service a priority since over 65% of a typical company’s business comes from existing customers, noting it can cost about five … Read more

How Do Transactional Emails Read to Your Customers

How Do Transactional Emails Read to Your Customers

I had a Small Business Saturdays episode about Transactional Emails and their importance in your overall marketing scheme. After all, these are the most opened emails of any that a business sends! So why not get some marketing juice out of them and serve the purpose of delivering the order receipt, communicating tracking details, or working with a customer on art and proofs. What is your call to action, and what is the image and brand you portray to your customers? Also, what are you doing to say thank you to your customers for their business?

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Growing Business Plan Development Group Giving Away Echo Dot

Growing Business Plan Development Group Giving Away Echo Dot

Small Business Saturdays – an online broadcast hosted by Aaron Montgomery – has launched a free five-part video series designed to empower small businesses owners and help them develop their own business plans using the latest expert marketing techniques. The five free videos are now available at: aaronmontgomery.info/businessplan and come with a chance to win … Read more

Worst Customer Service Awards - 2016

Worst Customer Service Awards – 2016

Those of you who know me and read my blog, know that my take on customer service is sometimes different from many of the old school people out there. To me customer service is not only an important part of your business, it is actually what your business truly is as a company. How you … Read more

Better Understand and Grow Your Business with Social Media

Better Understand and Grow Your Business with Social Media

News flash… Social Media is here to stay. Think about the course of your day, how many times are you on Facebook, or how many times during the course of a news broadcast is Twitter mentioned or how many times do you look up a review of something before you buy on Yelp or Google … Read more

My Top 2015 Customer Service Companies on Twitter

My Top 2015 Customer Service Companies on Twitter

One question I get when talking to folks about social media is what can it be used for to help your business. Obviously lead generation and creating sales is a big reason people get on social media with their businesses, but I argue there is a much more important reason. That being, Customer Service! 

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My Top 2015 Customer Service Companies on Twitter

My Top 2015 Customer Service Companies on Twitter

One question I get when talking to folks about social media is what can it be used for to help your business. Obviously lead generation and creating sales is a big reason people get on social media with their businesses, but I argue there is a much more important reason. That being, Customer Service! 

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Connecting Your Team

Connecting Your Team

You must connect your team! The other day while I was waiting in line at the security checkpoint for my flight, my co-worker made a very good point about the seeming lack of communication between the airline and the TSA. The airlines know exactly how many people they have coming to the airport for a flight … Read more