Empathy

Our Success Group 5 Keys
Do Sweat the Small Stuff

Do Sweat the Small Stuff

Yes, you read the title correctly, I’m saying sweat the small stuff, not DON’T sweat the small stuff. In this column, I want to talk about how little things can make a big difference. By focusing on the small stuff, not only will it improve your business, but it will make your lives easier. You will not be constantly faced with huge daunting tasks or attempting to make large changes in your business.

5 Keys to Being a Good Business Person

5 Keys to Being a Good Business Person

What makes a good business person can mean different things to people, but I have noticed some similar traits all good business people have in common. A business person to me is someone who is focused on their career, they have goals to grow and achieve more in their chosen profession and they lead people in one way or another. Here are 5 things I have seen be key parts of what it means to be a good business person.

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My Take on Proper Customer Service

My Take on Proper Customer Service

In the past, I had written a blog about how to NOT perform customer service and gave some examples of large companies that in my opinion didn’t have customer service perfected yet. Unfortunately many companies big and small struggle with proper customer service daily. There is a fine line between potentially hurting your business and offering top of the line customer service. You have to remember, your company must be in business to actually offer customer service so you can’t just give into everything. But that is not really what it is all about anyway, and typically most customers and businesses can have a great partnership and work together to solve any challenge. Here are 3 quick tips for achieving the best customer service your company can offer.

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