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How to NOT do customer service

How to NOT do customer service

I continue to read about companies large and small who are struggling in this rough economy. Even some of the titans of the American economy like Sears are struggling (See this article by Tiffany Hsu in the LA Times about Sears being dropped from the S&P 500). I know our economy is down, but many companies are actually thriving so what sets them apart?

So when I recently had an issue with a purchase from Sears.com, I was shocked at the level of service (or lack thereof) that I received. I thought to myself, “no wonder Sears is struggling”. I used to view Sear as my go-to place for all sorts of items, but now I have decided to never shop there again. I wonder how many other people have decided that and then I wonder if that is truly the reason that they are struggling. Let me chronicle a couple of key points of what not to do and then also give you some of my thoughts on what to do.

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Skype Chat with A&E Magazine on Awards and Sublimation

February of 2014, I was ask to do a Skype interview with the folks over at A&E Magazine about Awards and Sublimation and they had some really great questions laid out for me. I went ahead and wrote out all of my answers to best be prepared and I thought I would share my answers with all of you. We did not have time to get to all of these things in the interview so some of this will be “Bonus” material. Check out all of the Q and A items below about Awards and Sublimation and at the end check out the video.

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